FAQ

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General

• What is the age requirement?

  • There is no age requirement. Minors can attend class with their parents consent. You must be at least 4’6” to fit the bikes.

• Can I work out if I am pregnant?

  • We have many women who exercise during their entire pregnancy at PowerCycle. We recommend you discuss this with your OB/GYN first.

• How do I download the PowerCycle App?

  • Depending on your device go to the Apple or Google Play store and search for PowerCycle. Our icon is white and black. Once you download the App you can create an account or login using your account information.

• What if I have never cycled before?

  • That’s ok! Everyone has to start somewhere. Our staff is here to help you through your first ride and beyond.

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​Booking

• What is your booking window?

  • You can book out classes 1 week from the current date.​

• How do I book my first class?

  • You can book your first class by clicking on the class you want to attend on our schedule page and following the account setup. Choose “first ride free” at checkout.

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Membership & Account

• How do I update my card on file?

  • You can update your payment card on file by calling the studio or asking a front desk staff member to update your card.

• Do you have a student discount?

  • We offer students a 10% discount on class packs and recurring memberships. This can be activated by emailing the studio and providing your full time class schedule.

• How do I cancel my membership?

  • To cancel your membership, visit our cancellations page by clicking here.

• What membership options do you have?

  • We offer single classes, 5 and 10 class packs and recurring unlimited memberships

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Before you come

• What should I know before my first class?

  • We want your first visit to be fun and stress free. Taking a new class at a studio can be intimidating, so we invite new comers to arrive early, look around the studio and let your instructor know it’s your first class so they can get you all set up. Please arrive at least 15 minutes early to ensure that you can have the full experience.

• Will I be able to do this?

  • Our programs are designed for both men and women of all ages; from beginners to experienced athletes. Some of our classes are more challenging than others, but we offer a non-judgmental and non-intimidating environment to sweat in. In the end, this is your class and we want you to listen to your body and enjoy the experience.​

• Do you have any general tips?

  • Drinking plenty of water before, during and after class. Eat a small snack roughly 45 minutes prior to class starting to fuel your workout. Ensure that your bike is properly set up each and every class.

• Is there parking?

  • Each studio has parking available. Please see our parking information here.

• Arrival Time / Check-In

  • We recommend arriving 15-20 minutes early so you can find parking and get yourself set up if you are new. If you are experienced you need about 10 minutes. Check-in with the front desk staff upon arrival.

 

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Classes 

• What should I bring for PowerCycle class?

  • For cycle class you need water and comfortable workout clothes.

• What should I bring for BodyPump and Grit Class?

  • For strength classes you need water, comfortable workout clothes and clean, dry athletic shoes.

• What is your cancellation policy?

  • To avoid any extra fees we ask that you cancel 10 hours or more before the class starts to avoid a late cancel fee. If you are absent to class and do not remove yourself you are also subject to an absentee fee.

• How does the waitlist work?

  • If you are added to the waitlist you may be added into class up until one hour prior to the class starting. You must have your email and/or text alerts on in order to receive notice you were added. If you are on the waitlist it is your responsibility to remove yourself if you can no longer make it to class up to one hour before the class starts.​

• How long are classes?

  • Cycle classes are typically 45-minutes in length. Bodypump is 55-minutes and Grit is 30-minutes.

 

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In the studio

• What is common etiquette that is useful to know?

  • Please do not bring cell phones into class! Let you instructor know if you need to excuse yourself early from class for any reason. Please wear clean and fresh clothes. When using the showers, please use them quickly so the next person can jump in.

• Can I track my performance?

  • All of our cycle classes track your personal workout for you by utilizing blue tooth technology. You receive a workout summary post class and this is stored to your member account.

• How do I set up my bike?

  • PowerCycle features Keiser M3i intelligent cycles. Our staff will help every rider get setup, however, feel free to familiarize yourself with the bike and proper setup using this video below. 

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• What do the numbers mean on my bike monitor?

  • Our Keiser M3i bikes come outfitted with a computer system that records your ride. Our staff will explain these to numbers to you, but here is a quick glance. 

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• What do the numbers on the TV mean?

  • We use FitMetrix software to record live date from your bike in real-time. All riders have the option to remain anonymous. Here’s the break-down. 

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Amenities​​

• Do you offer cycling shoes?

  • Yes! We offer complimentary cycling shoes with SPD clips for your ride. We do recommend wearing them, but athletic shoes work as well.

• Do you provide towels?

  • Each studio offers towels service free of charge with your class.

• Do you have lockers?

  • Each studio has lockers equipped with self-locking locks for added security of your personal items. We recommend leaving your phone in your locker.

• Do you have showers?

  • Each studio has two showers available with all amenities needed.

• Do you sell water?

  • Each studio has bottled water for sale in the lobby.​​​​